From beginning to end, Matt kept us informed about out repair. He was so knowledgeable about our issue that I was comforted knowing “he knew what he was talking about! the minute he walked in the door. And... he was rather fast and answered ALL of my questions!
Response from J.E. Johnson Services, Inc.:
"Thank you for taking the time to tell us about your experience. We are thrilled that you had such a great experience with our staff. If you would take a moment to ""LIKE"" our Facebook page and possibly leave a review there we would greatly appreciate it as we're working to build our social media presence. https://www.facebook.com/jejohnsonheatingcooling/ Julie ~ Business Engagement Coordinator"
Overall Experience
Quality
Price
Convenience
Response from J.E. Johnson Services, Inc.:
"Thank you for taking the time to tell us about your experience. We are thrilled that you had such a great experience with our staff. If you would take a moment to ""LIKE"" our Facebook page and possibly leave a review there we would greatly appreciate it as we're working to build our social media presence. https://www.facebook.com/jejohnsonheatingcooling/ Julie ~ Business Engagement Coordinator"
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The work was scheduled as part of my home warranty with American Home Shield (AHS). I had a water heater replaced. The employees were all very nice from the office to the workmen who did a very nice job of replacing the tank.The negative is that I was taken advantage of on the items that were excluded from the warranty, particularly with regard to the plumbing permit. AHS allows up to $175 for permit fees. The actual cost of a permit is $53, yet I was charged the whole $175, 3 times the cost. More than that, A PERMIT WAS NEVER PULLED! A pure money grab. I wanted the tank replaced, so I paid the excessive fees, but I am not happy.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Justin came out promptly and was very courteous. He thoroughly explained the problem and submitted the necessary paperwork to our home warranty company.
Overall Experience
Quality
Price
Convenience
Install of Goodman 100 mbtuh nat gas upflow furnace.
Install of Goodman 120 mbtuh 96% nat gas row stage upflow furnace
Install of Goodman 120 mbtuh nat gas upflow furnace
Installed drain repair kit to keep water from leaking under crispers, test ok
Replaced electronic control and door seal, test ok
Installed new spark igniter in oven and spark module
Install of Payne furnace and a/c
Air conditioning inspection. Air conditioning maintenance. Air conditioning tune up.
Co alarm going off. Furnace repair. No heat.
